รายละเอียดงาน
:
- To represent the company as first point of contact with the customer.
- Monitoring and maintaining the company's reputation and upholding the company's values.
- To set up and develop individual marketing plan, selling product and services.
- Responsive of day to day customers' inquiries and coordinate with operations team to solve all challenges via incoming call and/or email.
- Maintain good relationship and network connections among customers, suppliers, sales & marketing, operations, finance and other related parties.
- Open job in the system, communicate with operations team member to deliver the shipping instruction from customer within a definite timeline.
- Prepare verification report before issuing the invoice and send to the customers.
- Keep records of customer interactions, process customer accounts and properly file documents.
- Arrange appointment with customers and help to prepare necessary quotation.
- Maintain an orderly workflow according to the priorities set by S&M Director / GM.
- Control resources and utilize assets to achieve qualitative and quantitative targets.
- Take ownerships of customer's issues and follow up problems and offer solution.
- Learning about the organization's products or services and keeping up to date the changes.
- Understanding the overall process, Sales & Marketing Strategies & action plan, system and operations process until invoices are paid.
- Cooperate with finance & account to monitoring AR invoices and following up for payment.
Job Summary
The Customer Service Executive is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and program as well as communicating effectively with team members.
-Thailand
- Logistics
- Distribution/ Logistics
- Full time
- Experienced (non-manager)
คุณสมบัติผู้สมัคร :
- Bachelor's degree in Business Administration, Management, Marketing or related fields - Minimum 2 years of experience - Good knowledge & experience in Microsoft Office - In-depth knowledge of customer service policies and practices - Have experience using CRM systems - Self-motivated, Good interpersonal, Good communication, Well organized - Able to speak Thai and Myanmar language would be an advantage
