รายละเอียดงาน
:
Partners with customer internal teams to ensure that decisions made by the vendors content moderation staff are being regularly audited for accuracy and that performance feedback is being shared with the responsible team members.
Works closely with Quality Leaders on-site to aggregate, prioritize, and report on the top issues impacting decision accuracy for each market and vertical.
Provides details to local teams around the impact of upcoming policy changes on the teams current work, and surfaces gaps in knowledge, process, and technology between the intent of the Content Policy and how content reviews actually take place.
Delivers "just-in-time" training to auditors on new or changing Content Policies as well as refresher training on existing Content Policy on an as-needed basis.
Actively reviews decision accuracy audits to ensure consistency and alignment with our community standards and internal policies.
Manages investigations of escalations of inaccurate decisions, to understand the root cause(s), especially in cases where policies are new, the content is ambiguous, or the decision has an outsized impact if incorrect.
Mentors auditors on the use of audit tools and systems.
Develops process documentation and aggregates feedback about the functionality of audit tools.
คุณสมบัติผู้สมัคร :
Male or Female Age between 25 - 40 years old. Bachelor or masters degree in any field. Passion for providing 1:1 support to people with accuracy and empathy. 3+ years of experience assisting with the implementation of complex operational procedures including creation/delivery of classroom-style training and documentation. Excellent written and verbal communication skills, including development of effective presentations tailored for a leadership audience. Track record of developing and maintaining expertise on corporate policies and/or community standards. Have good skills in making report and training. Exceptional attention to detail and nuance. Demonstrated ability to perform well in a highly dynamic, rapidly changing environment. Strong critical thinking and problem-solving skills. Ability to multitask and work independently in an unstructured environment.
