รายละเอียดงาน - Develop SATA AE customer in the region, including 4S shop, general garage, chain store garage to reach sales target
-Technical and service support for AE customer in the region.
-Identify and pursue new business opportunities
- Collaborate with other departments, such as purchasing, marketing, services, etc. to ensure seamless sales operations.
- Prepare and present sales reports and forecasts to senior management of SATA China.
- Provide product and market knowledge training to the sales team of distributor and end-users.
- Expand SATA AE brand awareness and join marketing events to enhance brand reputation in the region with end users.
- Other jobs assigned by SATA China related to SATA AE sales business.
คุณสมบัติ :
1. Required Diploma - Bachelors degree 2. Verbal and written communication skills 3. Listening skills 4. Problem Analyst and Problem Solving skills 5. Able to use Microsoft Office 6. Has service mind and positive attitude
รายละเอียดงาน 1. Oversees and directs the day-to-day activities of call center agents both part of quality and quantity.
2.Monitoring random calls to improve quality, minimize errors and track call center temporary agent performance.
3.Suparvises and provides solution to call center temporary agent in resolving customer feedback & complaint within SLA.
4. Handle inbound/outbound call (if any) during peak hour for card and banking calls except unauthonzed financial.
5. Transaction such as Interest / Card Membership Fee waiver etc.
6. Strong team working ability in shift assignment to meet department targets both of % Service Level and % Call abandonment.
7. Strictly comply workflow / procedure and bank policy to prevent and/or mitigate operational risk opportunities in daily work.
คุณสมบัติ :
Requirements Experience of 0-1 year in contact center/call center for English skill. Overall work experience of 1 4 years in contact center industry preferred Prior experience in financial services chat centers preferred Willing to work in shifts Good command of English communication for English skill (writing & speaking)
รายละเอียดงาน Responsibilities
Create exceptional customer experiences for everyday
Delight the customer by building emotional connect and trust
Help identify areas of improvement
Aim to achieve no complaint / negative feedback from customers
คุณสมบัติ :
1. Required Diploma - Bachelors degree 2. Verbal and written communication skills 3. Listening skills 4. Problem Analyst and Problem Solving skills 5. Able to use Microsoft Office 6. Has service mind and positive attitude
รายละเอียดงาน 1. Oversees and directs the day-to-day activities of call center agents both part of quality and quantity.
2.Monitoring random calls to improve quality, minimize errors and track call center temporary agent performance.
3.Suparvises and provides solution to call center temporary agent in resolving customer feedback & complaint within SLA.
4. Handle inbound/outbound call (if any) during peak hour for card and banking calls except unauthonzed financial.
5. Transaction such as Interest / Card Membership Fee waiver etc.
6. Strong team working ability in shift assignment to meet department targets both of % Service Level and % Call abandonment.
7. Strictly comply workflow / procedure and bank policy to prevent and/or mitigate operational risk opportunities in daily work.
