คุณสมบัติ :
At least 3 years of relevant experience in Telemarketing (or managing a telemarketing team)
Proficiency in using CRM (e.g. Salesforce), computer system and Microsoft Office specifically Excel
Excellent analytical skills and data analysis skills
Experience with operations, process and procedure development
Strong process optimization and workflow management skills
รายละเอียดงาน Create and execute telemarketing strategies for the initiation of new acquisitions and the retention of donors, aiming to meet annual budgets and Key Performance Indicators (KPIs).
Offer comprehensive information on organizational campaigns and conduct regular training sessions, including impromptu sessions during periods of low call volume, to enhance the capabilities of telemarketing officers.
Collaborate closely with the telemarketing team to implement a hybrid model and facilitate cross-channel cooperation in referral and appointment-making programs to optimize sales generation.
Monitor employee performance, emphasizing adherence to work rules, policies, procedures, and behavioral competencies.
Collaborate closely with the Supporter Care Coordinator and Supporter Relationship Coordinator to oversee initiatives such as upgrade, reactivation, and other donor development calling programs, aiming to optimize the long-term value of Greenpeace Thailand"s supporters.
Partner with the Acquisition Coordinator to create leads for the TM acquisition program.
Participate in campaign team meetings to stay informed and updated on campaign details.
Cultivate and sustain connections with external partners to guarantee the availability of adequate and high-quality data for callers, facilitating their conversion into donors.
Manage, develop, and monitor Greenpeace"s associations with current suppliers, ensuring they deliver quality services and value for the organization"s resources.
Work in coordination with the Finance team to reconcile invoices.
Provide the Fundraising Manager (FRM) with regular reports, updates and relevant feedback to help the FRM in developing a more effective Telemarketing strategy.
รายละเอียดของลักษณะงาน:
1.ตรวจเช็คเครื่องมือเครื่องใช้ใน Service Station ประจำ Zone ของตน ให้มีพร้อมอยู่เสมอ
2.ดูแลรักษาความสะอาดในบริเวณพื้นที่ที่ตนเองได้รับผิดชอบอยู่เสมอ ทั้งบริเวณพื้นและโต๊ะเก้าอี้
3.ต้องสามารถแก้ไขปัญหาเฉพาะหน้าที่เกิดได้ในทุกกรณี เช่น จัดการเบื้องต้นกับข้อร้องเรียนจากลูกค้า พร้อมแจ้งให้ผู้บังคับบัญชาทราบทุกครั้ง
