คุณสมบัติ :
คุณสมบัติผู้สมัคร : - Bachelors or Master Degree in computer related field
- Working Experience at least 3 years
- Good English communication skill - Good analytical thinking and communication skill - High Level workflow and database programming concept - Interested in project management and consultancy domain
รายละเอียดงาน รายละเอียดงาน :
- Presale and analyze customer requirement
- Design high level software solution and provide technical consulting.
- Understand system infrastructure, solution model and workflow.
- Create software requirement specification document
- Understand software architecture and monitor the software development activities
- Involving internal QA testing before deliver to customer
- Develop training material and conduct user training and user acceptance testing
- Working for ongoing system maintenance, change request and enhancement
- Acquires incremental business through positioning of Professional Services capability
- Support scheduling, monitoring, evaluating and direction of projects
คุณสมบัติ :
Requirements Experience of 0-1 year in contact center/call center for English skill. Overall work experience of 1 4 years in contact center industry preferred Prior experience in financial services chat centers preferred Willing to work in shifts Good command of English communication for English skill (writing & speaking)
รายละเอียดงาน Responsibilities
Create exceptional customer experiences for everyday
Delight the customer by building emotional connect and trust
Help identify areas of improvement
Aim to achieve no complaint / negative feedback from customers
