คุณสมบัติ :
- Bachelor"s Degree or higher in Human Resources - Management/Development, Public Administration, or a related field. - More than 5 years of experience in HRM/HRD and Administration from a Recruitment & Selection and training function from a Manufacturing, Operations. - Possess strategic thinking, collaborating & interpersonal skills, team leadership, and the ability to develop staff competencies with a hands-on and positive attitude. - Computer Literacy (MS Word, PowerPoint, and proficient in Excel) and familiar with Retail Business will be an advantage. - Able to work in Bangkok area (must have a car)
รายละเอียดงาน Responsibilities:
The overall management of HR functions under Thai Labour Laws, including Recruitment, Employment, Training, Employee Relationships, Compensation, Welfare & Benefits, and all administration jobs.
Overseeing workforce planning, utilization and related staffing and manpower reports.
Maintaining the recruitment process and ensuring employees profiles are effectively put in systems.
Being responsible for sourcing, screening, and recruiting candidates for job openings to meet business needs. Typical assignments may include keeping abreast of competitive market practices and conditions.
Managing vendor relations/partnerships, implementing global/regional talent acquisition policies and programs.
Planning, designing, and evaluating the employee compensation and benefits schemes and support practices.
Being responsible for developing procedures for, and supervising the preparation of documentation and disbursement of all payroll cheques/direct deposits, payroll taxes, and employee benefit payments.
Supporting all employee communication events and administrative functions in order to ensure a smooth HR operation and employee services.
คุณสมบัติ :
- Bachelor"s degree or higher. - At least 5 years experience of Call Center. - Have a good attitude, service mind and interpersonal skill. - Strong background in Telesales is preferred. - Good English skill. - Proficiency in computer skill. - Able to work under pressure and multitasking.
รายละเอียดงาน 1. Manage Contact Center to meet CC KPIs, Customer Requirement and company processes. Support and handle "Escalated Cases
2. Monitor and evaluate the performance to develop performance improvement and action plans. Consult agents to solve cases within SLAs
3. Ensure daily processes/ contact center operation to meet KPIs and SLAs
4. Ensure operation support provided to meet customer requirement.
5. Ensure all CC staffs are working effectively and following company service process
6. Ensure proper notification/ escalation of service activities are followed SLA
7. Handle the other jobs as assigned
รายละเอียดงาน -เป็นผู้ดูแลและซัพพอร์ทระบบการทำงาน E-Payment system ของบิ๊กซีในภาพรวมสาขาที่เกี่ยวข้องกับการให้บริการด้านการเงินของบิ๊กซี บริการเสริมจ่ายบิล-เติมเงิน-บริการสื่อในสโตร์ของบิ๊กซีให้ดำเนินไปอย่างมีประสิทธิภาพ
-เป็นผู้ดูแลและซัพพอร์ทการขึ้นระบบของ E-Payment Operation ในส่วนธุรกิจเสริมใหม่ๆ ของบิ๊กซี
-คอยดูแลระบบ bill payment, top up service ฯลฯ ให้เป็นไปอย่างเรียบร้อย, ดึงยอดขายจากระบบ
-ซัพพอร์ทงานโปรเจ็กต์ต่างๆ UAT
