>> Job Description: To effectively handle customers and agents enquiries efficiently Call Center Agents shall responsible for all Thai and English incoming and outgoing calls, Emails, and any other touchpoint as necessary, to answer the questions effectively, maintain standard performances and improve quality service for best customer and agent satisfaction
>> Qualifications: Male or Female, Age 22-35 years Bachelors Degree in any filed is preferable Customer oriented with good customer handling skill Able to demonstrate teamwork Friendly, Courteous with a clear tone of voice Good computer literacy Fluent in oral and written Thai and English Ability to effectively in high pressured environment
คุณสมบัติ :
POSITION QUALIFICATIONS - Bachelors degree or higher in Business Administration, Marketing, or related fields. - 3+ years of experience in the function of trade marketing, channel development, and key account management. Experience in retail business or GT (General Trade) channel is a plus. - Data-driven and have strong experience in planning sales and promotions - Understanding of Category/Channel/Shopper trends, Retail Experience - Able to communicate in English both written and speaking - Results driven and solution oriented - Energized by a dynamic, fast-paced work environment - Experience in managing / prioritizing multiple projects daily - High-level of business acumen. - Has entrepreneur experience or spirit
รายละเอียดงาน ESSENTIAL FUNCTIONS
Develop trade marketing and promotion plan for assigned format aligning with corporate trade plan and format strategy
Constantly monitor key format performance (sales, GP, customer, and transaction) and prepare promotion/campaign evaluation
Analyze market, customer and sales data to understand the shopper behavior/sales trends for assigned format, then, turn into shopper insights and format opportunities.
Work with corporate trade plan, corporate commercial, and format team to define detailed technical and non-technical specifications for the execution enhancement to support the topline growth.
Advise and coordinate with corporate trade plan, buyer, trade merchandise to ensure the alignment of plan and effectiveness of promotion.
คุณสมบัติ :
- Bachelor"s Degree or higher in Human Resources - Management/Development, Public Administration, or a related field. - More than 5 years of experience in HRM/HRD and Administration from a Recruitment & Selection and training function from a Manufacturing, Operations. - Possess strategic thinking, collaborating & interpersonal skills, team leadership, and the ability to develop staff competencies with a hands-on and positive attitude. - Computer Literacy (MS Word, PowerPoint, and proficient in Excel) and familiar with Retail Business will be an advantage. - Able to work in Bangkok area (must have a car)
รายละเอียดงาน Responsibilities:
The overall management of HR functions under Thai Labour Laws, including Recruitment, Employment, Training, Employee Relationships, Compensation, Welfare & Benefits, and all administration jobs.
Overseeing workforce planning, utilization and related staffing and manpower reports.
Maintaining the recruitment process and ensuring employees profiles are effectively put in systems.
Being responsible for sourcing, screening, and recruiting candidates for job openings to meet business needs. Typical assignments may include keeping abreast of competitive market practices and conditions.
Managing vendor relations/partnerships, implementing global/regional talent acquisition policies and programs.
Planning, designing, and evaluating the employee compensation and benefits schemes and support practices.
Being responsible for developing procedures for, and supervising the preparation of documentation and disbursement of all payroll cheques/direct deposits, payroll taxes, and employee benefit payments.
Supporting all employee communication events and administrative functions in order to ensure a smooth HR operation and employee services.
