คุณสมบัติ :
-Male or Female, Age 22-35 years -Bachelors Degree in any filed is preferable -Customer oriented with good customer handling skill -Able to demonstrate teamwork -Friendly, Courteous with a clear tone of voice -Good computer literacy -Fluent in oral and written Thai and English -Ability to effectively in high pressured environment
รายละเอียดงาน To effectively handle customers and agents enquiries efficiently Call Center Agents shall responsible for all Thai and English incoming and outgoing calls, Emails, and any other touchpoint as necessary, to answer the questions effectively, maintain standard performances and improve quality service for best customer and agent satisfaction
คุณสมบัติ :
Requirements Experience of 0-1 year in contact center/call center for English skill. Overall work experience of 1 4 years in contact center industry preferred Prior experience in financial services chat centers preferred Willing to work in shifts Good command of English communication for English skill (writing & speaking)
รายละเอียดงาน Responsibilities
Create exceptional customer experiences for everyday
Delight the customer by building emotional connect and trust
Help identify areas of improvement
Aim to achieve no complaint / negative feedback from customers
>> Job Description: To effectively handle customers and agents enquiries efficiently Call Center Agents shall responsible for all Thai and English incoming and outgoing calls, Emails, and any other touchpoint as necessary, to answer the questions effectively, maintain standard performances and improve quality service for best customer and agent satisfaction
>> Qualifications: Male or Female, Age 22-35 years Bachelors Degree in any filed is preferable Customer oriented with good customer handling skill Able to demonstrate teamwork Friendly, Courteous with a clear tone of voice Good computer literacy Fluent in oral and written Thai and English Ability to effectively in high pressured environment
คุณสมบัติ :
- Bachelor"s degree or higher. - At least 5 years experience of Call Center. - Have a good attitude, service mind and interpersonal skill. - Strong background in Telesales is preferred. - Good English skill. - Proficiency in computer skill. - Able to work under pressure and multitasking.
รายละเอียดงาน 1. Manage Contact Center to meet CC KPIs, Customer Requirement and company processes. Support and handle "Escalated Cases
2. Monitor and evaluate the performance to develop performance improvement and action plans. Consult agents to solve cases within SLAs
3. Ensure daily processes/ contact center operation to meet KPIs and SLAs
4. Ensure operation support provided to meet customer requirement.
5. Ensure all CC staffs are working effectively and following company service process
6. Ensure proper notification/ escalation of service activities are followed SLA
7. Handle the other jobs as assigned
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