Thai nationality, Age not over 35 years Bachelor"s Degree or higher in any fields Efficient in English communications (Speaking, Reading and Writing) with TOEIC score above 600 Excellent servicing and communication skills with service-mind Responsible & able to work under pressure Able to work on shifts, work for 5 days a week and have 2 days off (the days off might be not on Saturday, Sunday and Official holidays) Computer Skill : Microsoft Office (Word, Excel, PowerPoint) For Supervisor: At least 2 years of experience in supervisory role within call center environment or customer service position in Banking, Financial, Telecommunication would be an advantage. Experience with coaching, mentoring, motivate and training call center representatives
Understand ITIL foundation. Communicate in English.
IT competency requirement Able to lead and monitor service / incident, change request and communication status for IT functional team. Able to identify root cause of repeated problem. Able to participate in analyzing business knowledge gap and come up with improvement plan. Able to conduct action plan to improve customer satisfaction level. Align service category with business line. High customer service mind. Communication and coordination skill. Negotiation, coaching, training management, time management, analytical & problem solving, information technology. Leadership skill. Service desk or call center management skill.
Education: Bachelors degree, graduated in Computer related field.
Work experience: Minimum two to five years" experience in a similar role