คุณสมบัติ :
At least 3 years of relevant experience in Telemarketing (or managing a telemarketing team)
Proficiency in using CRM (e.g. Salesforce), computer system and Microsoft Office specifically Excel
Excellent analytical skills and data analysis skills
Experience with operations, process and procedure development
Strong process optimization and workflow management skills
รายละเอียดงาน Create and execute telemarketing strategies for the initiation of new acquisitions and the retention of donors, aiming to meet annual budgets and Key Performance Indicators (KPIs).
Offer comprehensive information on organizational campaigns and conduct regular training sessions, including impromptu sessions during periods of low call volume, to enhance the capabilities of telemarketing officers.
Collaborate closely with the telemarketing team to implement a hybrid model and facilitate cross-channel cooperation in referral and appointment-making programs to optimize sales generation.
Monitor employee performance, emphasizing adherence to work rules, policies, procedures, and behavioral competencies.
Collaborate closely with the Supporter Care Coordinator and Supporter Relationship Coordinator to oversee initiatives such as upgrade, reactivation, and other donor development calling programs, aiming to optimize the long-term value of Greenpeace Thailand"s supporters.
Partner with the Acquisition Coordinator to create leads for the TM acquisition program.
Participate in campaign team meetings to stay informed and updated on campaign details.
Cultivate and sustain connections with external partners to guarantee the availability of adequate and high-quality data for callers, facilitating their conversion into donors.
Manage, develop, and monitor Greenpeace"s associations with current suppliers, ensuring they deliver quality services and value for the organization"s resources.
Work in coordination with the Finance team to reconcile invoices.
Provide the Fundraising Manager (FRM) with regular reports, updates and relevant feedback to help the FRM in developing a more effective Telemarketing strategy.
คุณสมบัติ :
Qualification - Age not over 30 year old. - Bachelors Degree in Electrical / Instrument / computer Engineering - At least 1 year experienced in electrical / related projects. - Experience in instrumentation / automation related products will be advantage. - Able to work in upcountry area.
Benefit - Bonus - Accommodation allowance - Provident fund
และในปัจจุบันได้ขยายธุรกิจ New Business Automobile เพิ่มเติม จึงขอเชิญทุกท่านร่วมประสบการณ์ที่แปลกใหม่กับเรา ร่วมคว้าโอกาสดีๆ และร่วมพัฒนา เติบโตไปด้วยกันกับเรา "ครอบครัวคอมเซเว่น"
คุณสมบัติ :
-Bachelor"s degree in Marketing, International Business Administration, Business Computer, Statistics or any related field. -Minimum 1 years of work experience such in support function, administration function or sales function. -Ability to analyse quantitative data. -Creative, thorough and have good interpersonal skills. -Excellent skills in Excel and Word
รายละเอียดงาน -Assist the buyer with the selection of right product mix.
-Manage purchase order base on sale data
-Plan, monitor and Focus stock availability at store.
-Preparing and providing administrative support.
-Ability to multi-task and perform under pressure.
คุณสมบัติ :
- Bachelor"s degree or higher. - At least 5 years experience of Call Center. - Have a good attitude, service mind and interpersonal skill. - Strong background in Telesales is preferred. - Good English skill. - Proficiency in computer skill. - Able to work under pressure and multitasking.
รายละเอียดงาน 1. Manage Contact Center to meet CC KPIs, Customer Requirement and company processes. Support and handle "Escalated Cases
2. Monitor and evaluate the performance to develop performance improvement and action plans. Consult agents to solve cases within SLAs
3. Ensure daily processes/ contact center operation to meet KPIs and SLAs
4. Ensure operation support provided to meet customer requirement.
5. Ensure all CC staffs are working effectively and following company service process
6. Ensure proper notification/ escalation of service activities are followed SLA
7. Handle the other jobs as assigned
คุณสมบัติ :
Bachelors degree in related field Minimum of 5-7 years of responsible experience in related field and 1-3 years of team management in retail business or sales administration Have great knowledge in policies, regulations, and procedures related to sales administration Have leadership skill Have great English and communication skills Have computer skills
รายละเอียดงาน Analyze important information to set up ideas, plans, and directions for districts or areas under responsibilities to create mutual understanding from staffs to functional management
Lead the operations of districts or areas under responsibilities, including managing gross sales plans and operating cost, to ensure effective operations of districts or areas under responsibilities
Monitor and manage analysis of gross sales, cost, market, opponents, and consumers to plan for sales and increase gross sales and profitability of districts or areas under responsibilities
Monitor and examine areas under responsibilities including sales areas and stock, along with manage manpower to operate aligning with standards of service, sales, and safety to satisfy customers and prevent loss
Examine stock control to prepare and update lists of goods and control quantity aligning with sales plans and policies
Keep up to date with new knowledge and technology related to sales to apply in districts or areas under responsibilities, expand market share, and achieve goals and plans
Take care and advise subordinates to ensure effective performance and promotion preparation
