คุณสมบัติ :
At least 3 years of relevant experience in Telemarketing (or managing a telemarketing team)
Proficiency in using CRM (e.g. Salesforce), computer system and Microsoft Office specifically Excel
Excellent analytical skills and data analysis skills
Experience with operations, process and procedure development
Strong process optimization and workflow management skills
รายละเอียดงาน Create and execute telemarketing strategies for the initiation of new acquisitions and the retention of donors, aiming to meet annual budgets and Key Performance Indicators (KPIs).
Offer comprehensive information on organizational campaigns and conduct regular training sessions, including impromptu sessions during periods of low call volume, to enhance the capabilities of telemarketing officers.
Collaborate closely with the telemarketing team to implement a hybrid model and facilitate cross-channel cooperation in referral and appointment-making programs to optimize sales generation.
Monitor employee performance, emphasizing adherence to work rules, policies, procedures, and behavioral competencies.
Collaborate closely with the Supporter Care Coordinator and Supporter Relationship Coordinator to oversee initiatives such as upgrade, reactivation, and other donor development calling programs, aiming to optimize the long-term value of Greenpeace Thailand"s supporters.
Partner with the Acquisition Coordinator to create leads for the TM acquisition program.
Participate in campaign team meetings to stay informed and updated on campaign details.
Cultivate and sustain connections with external partners to guarantee the availability of adequate and high-quality data for callers, facilitating their conversion into donors.
Manage, develop, and monitor Greenpeace"s associations with current suppliers, ensuring they deliver quality services and value for the organization"s resources.
Work in coordination with the Finance team to reconcile invoices.
Provide the Fundraising Manager (FRM) with regular reports, updates and relevant feedback to help the FRM in developing a more effective Telemarketing strategy.
คุณสมบัติ :
1. Bachelors degree or higher in Computer Science, Computer Engineering, Management information System, Accounting Information System, or related fields. 2. Strong knowledge of Oracle E-Business Suite. Accounting / Financial background is preferred for finance ERP support / consultant. 3. Strong analytical approach to business process design with emphasis on cross-functional inter-dependencies. 4. Strong experience in developing Forms, Reports, Workflows, XML Publisher Reports, Oracle Application Framework, Interfaces, Conversions using Oracle APIs, SQL, PL/SQL 5. Knowledge of OS & Database: Unix (AIX Preferred), Linux, Oracle RDBMS, SQL Command, .Net C#. 6. Good understanding on Oracle Procedure, Function, View, Materialized view, Trigger 7. Good communication in Thai and English, verbal and written.
รายละเอียดงาน 1. Work with mangers and key users to fully understand the user requirements within the Oracle EBS R12 Modules (GL, AP, AR, CM, FA, OM, PO and INV).
2. Responsible for programs and reports development or the customization of the Oracle EBS R12.
3. Provides support and problem resolution to the business user on the Oracle EBS R12.
4. Configures applications and interprets functionality for users.
5. Being responsible for user training.
6. Work or coordinate with Vendor for issue resolution. or implementing new functions to support the business.
7. Maintain user access/responsibilities.
8. Document system changes through change management, process and procedures, configuration management and incident management.
9. Weekend and shift hours work required.
รายละเอียดงาน -เป็นผู้ดูแลและซัพพอร์ทระบบการทำงาน E-Payment system ของบิ๊กซีในภาพรวมสาขาที่เกี่ยวข้องกับการให้บริการด้านการเงินของบิ๊กซี บริการเสริมจ่ายบิล-เติมเงิน-บริการสื่อในสโตร์ของบิ๊กซีให้ดำเนินไปอย่างมีประสิทธิภาพ
-เป็นผู้ดูแลและซัพพอร์ทการขึ้นระบบของ E-Payment Operation ในส่วนธุรกิจเสริมใหม่ๆ ของบิ๊กซี
-คอยดูแลระบบ bill payment, top up service ฯลฯ ให้เป็นไปอย่างเรียบร้อย, ดึงยอดขายจากระบบ
-ซัพพอร์ทงานโปรเจ็กต์ต่างๆ UAT
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