รายละเอียดงาน
:
- Manage the development and implementation of operational strategies for Customer Service Management. Provide strong leadership, vision, insight and motivation and goals to developing Customer Service best practices.
- Continually evaluate the performance levels in the Customer Service area and partners to develop performance improvement action plans, as needed to meet company needs and objectives
- Ensure that all subordinates are working effectively and following all technical and company service processes as well as ensure that proper notification/ escalation of service activities are followed as related by company policies and partner requirements.
- Manage, train and coach Contact Centers team member and monitor staffs performance according to established monitoring standards
- Handling customer complaint
- Ensure operation support provided able to meet service commitment and customer requirement.
- Interview, select, coach, train, instruct, manage, and appraise the performance of Contact Center Team.
- Ensure smooth running of daily processes to meet service commitment level
- Analyze customer service related information and evaluate the results to choose the best resolutions and alternatives to customer service challenges, and to identify opportunities to improve customer service
- Other duties as assigned.
คุณสมบัติผู้สมัคร :
- Minimum Bachelor Degree. - 3 Years experiences in Contact Center managing a team at least 10 agents. - FMCG industry is preferred. - Good command of written and spoken English. - Excellent communications and inter-personal skills - Excellent working with a luxurious brand preferred
