รายละเอียดงาน
:
Reports to the Director for Enterprise Services within Strategic Technology Solutions, is responsible for
leading a team of IT professionals who will focus on providing support for the citizen facing solutions.
Key Responsibilities:
Provide direction and assign priorities to the solutions team.
Maintain and promote effective customer service relationships with users, business owners, and
agency staff to inform them of services offered or issues with citizen solutions.
Provide recommendations to users by identifying their technology challenges and offering
solutions to meet their business needs.
Oversee and make recommendations based on trends with issues from customers on
functionality for citizen solutions across the enterprise and statewide.
Develop and align strategies based on performance metrics and business requirements.
Manage customer expectations and negotiate solutions to complex problems with customers and
vendors
Develop objectives for assigned team to measure and improve organizational efficiency and
performance.
Determine appropriate allocation of budgeted funds within functional area to ensure that highest
priority projects have sufficient monetary resources.
Review and approve staffing, cost, revenue and timelines needed to complete projects to meet
the strategic plan of the organization.
Review and prioritize distribution of resource allocation to ensure alignment with state-wide goals
and vision.
Design and deliver an ambitious new strategy to transform and upgrade their existing
Infrastructure.
Evaluate existing workforce against current and future service offerings.
Develop and maintain individual performance plans to evaluate team members performance and
adhere to the states performance evaluation policies.
Communicate status of responsibilities with management, peers, subordinates and customers via
verbal and written mediums.
คุณสมบัติผู้สมัคร :
Bachelors degree in an IT or Business related field. Relevant professional information technology experience may be substituted for the required degree. Experience within a high volume Help Desk or Call Center environment. Experience in IT Infrastructure, IT Security, Virtual Machine, Cloud Technology and Server Management. Excellent interpersonal, written, and verbal communication skills. Excellent time management, organization, and prioritization skills. Experience in Call Center would be highly beneficial, as would knowledge of related technologies i.e. Telephony platforms etc. The ideal candidate will be an experienced, strategic leader within the Infrastructure space, who has transformed and upgraded legacy Infrastructure environments. This is a fantastic opportunity to work in a strategic role, shaping the future of Infrastructure within this rapidly expanding organization
