หน้าแรก เขียนใบสมัครงาน ลงโฆษณางาน ค้นหาใบสมัครงาน ล็อกอินเข้าระบบ


ขออภัยค่ะ ตำแหน่งงานนี้ปิดรับสมัครแล้ว

คลิกที่นี่ เพื่อดูตำแหน่งงานอื่น ๆ ที่คล้ายตำแหน่งนี้



รายละเอียดงาน :
Involve in recruitment and candidate selection in alignment with business requirements and budget
Counsel/support direct reports on a day to day business activities and align on priorities
Communicate updates, results, and priorities to teams
Develop and maintain all procedures-related documentation (SOP, guidelines, process flow, etc.
Identify process improvement opportunities and provide feedback to the clients proactively
Ensure the achievement of targets set by the clients in terms of service levels, quality, and productivity. Attend monthly management reviews with client management
Train, and prepare call center agents to respond to customer questions and complaints and troubleshoot problems with services or products.
·         Ensure agents understand and comply with all call center objectives, performance standards, and policies.
·         Answer agent’s questions, guide them through difficult calls or issues, diffuse angry customers, or handle issues.
·         Monitor and evaluate agent performance, provide learning or coach opportunities, and take corrective action, if necessary.
·         Prepare reports and analyze data to assist management as they determine call center goals.
·         Work with other supervisors and management team members to support agents and maximize customer satisfaction.
Administer a quarterly and yearly performance review for all employees. Identify areas of improvement and build action plans proactively
Set up KPI targets for employees that align with client’s and business requirements
Handle client requests promptly and courteously
Promote outstanding customer service to ensure all customers receive courteous and efficient services
Maintain a positive attitude that promotes/rewards teamwork, efficiency, and two-ways feedback
Ensure compliance and duties as assigned by the hierarchy


คุณสมบัติผู้สมัคร :



เงินเดือน : 40,000 - 50,000 ฿
จำนวนรับ (อัตรา) : 1 อัตรา
สถานที่ปฏิบัติงาน : กรุงเทพมหานคร


ดูตำแหน่งงานอื่น ๆ ที่คล้ายตำแหน่งนี้