รายละเอียดงาน
:
- Co-ordinate with Marketing team & related functions(Digital agency partner, Social listening expert team)
- Crisis Management : The tracking report for The Crisis complaints with timely online presence
- Consumer Talks : The Nestle Daily Byte report, highlight incidents related to Nestle Brand, Competitor & General Trend
- Brief / Coach / Train social media response operation agents (on the job training)
- Update FAQs and Marketing activities
- Escalate the pending cases and handle enquiry consumer contacts via social media
- Co-ordinate with Complaint handling team (complaint case only)
- Communicate on a daily basis with clients to maintain awareness of updates
- English Communication Good in English communication both reading and writing
คุณสมบัติผู้สมัคร :
- Bachelor Degree in arts, communication art, or any field. - Good command of written and spoken English. - Experience in Call Center Service,/Customer Service,/Consumer Service, Social media or monitoring. - Working experience of social media development. - Service mind with good attitude and creative - Keen on social media, VDO presentation, new technology and web browser
