คุณสมบัติ :
1. Bachelors degree or higher in Computer Science, Computer Engineering, Management information System, Accounting Information System, or related fields. 2. Strong knowledge of Oracle E-Business Suite. Accounting / Financial background is preferred for finance ERP support / consultant. 3. Strong analytical approach to business process design with emphasis on cross-functional inter-dependencies. 4. Strong experience in developing Forms, Reports, Workflows, XML Publisher Reports, Oracle Application Framework, Interfaces, Conversions using Oracle APIs, SQL, PL/SQL 5. Knowledge of OS & Database: Unix (AIX Preferred), Linux, Oracle RDBMS, SQL Command, .Net C#. 6. Good understanding on Oracle Procedure, Function, View, Materialized view, Trigger 7. Good communication in Thai and English, verbal and written.
รายละเอียดงาน 1. Work with mangers and key users to fully understand the user requirements within the Oracle EBS R12 Modules (GL, AP, AR, CM, FA, OM, PO and INV).
2. Responsible for programs and reports development or the customization of the Oracle EBS R12.
3. Provides support and problem resolution to the business user on the Oracle EBS R12.
4. Configures applications and interprets functionality for users.
5. Being responsible for user training.
6. Work or coordinate with Vendor for issue resolution. or implementing new functions to support the business.
7. Maintain user access/responsibilities.
8. Document system changes through change management, process and procedures, configuration management and incident management.
9. Weekend and shift hours work required.
คุณสมบัติ :
1. Required Diploma - Bachelors degree 2. Verbal and written communication skills 3. Listening skills 4. Problem Analyst and Problem Solving skills 5. Able to use Microsoft Office 6. Has service mind and positive attitude
รายละเอียดงาน 1. Oversees and directs the day-to-day activities of call center agents both part of quality and quantity.
2.Monitoring random calls to improve quality, minimize errors and track call center temporary agent performance.
3.Suparvises and provides solution to call center temporary agent in resolving customer feedback & complaint within SLA.
4. Handle inbound/outbound call (if any) during peak hour for card and banking calls except unauthonzed financial.
5. Transaction such as Interest / Card Membership Fee waiver etc.
6. Strong team working ability in shift assignment to meet department targets both of % Service Level and % Call abandonment.
7. Strictly comply workflow / procedure and bank policy to prevent and/or mitigate operational risk opportunities in daily work.
คุณสมบัติ :
1. Required Diploma - Bachelors degree 2. Verbal and written communication skills 3. Listening skills 4. Problem Analyst and Problem Solving skills 5. Able to use Microsoft Office 6. Has service mind and positive attitude
รายละเอียดงาน 1. Oversees and directs the day-to-day activities of call center agents both part of quality and quantity.
2.Monitoring random calls to improve quality, minimize errors and track call center temporary agent performance.
3.Suparvises and provides solution to call center temporary agent in resolving customer feedback & complaint within SLA.
4. Handle inbound/outbound call (if any) during peak hour for card and banking calls except unauthonzed financial.
5. Transaction such as Interest / Card Membership Fee waiver etc.
6. Strong team working ability in shift assignment to meet department targets both of % Service Level and % Call abandonment.
7. Strictly comply workflow / procedure and bank policy to prevent and/or mitigate operational risk opportunities in daily work.
