คุณสมบัติ :
At least 3 years of relevant experience in Telemarketing (or managing a telemarketing team)
Proficiency in using CRM (e.g. Salesforce), computer system and Microsoft Office specifically Excel
Excellent analytical skills and data analysis skills
Experience with operations, process and procedure development
Strong process optimization and workflow management skills
รายละเอียดงาน Create and execute telemarketing strategies for the initiation of new acquisitions and the retention of donors, aiming to meet annual budgets and Key Performance Indicators (KPIs).
Offer comprehensive information on organizational campaigns and conduct regular training sessions, including impromptu sessions during periods of low call volume, to enhance the capabilities of telemarketing officers.
Collaborate closely with the telemarketing team to implement a hybrid model and facilitate cross-channel cooperation in referral and appointment-making programs to optimize sales generation.
Monitor employee performance, emphasizing adherence to work rules, policies, procedures, and behavioral competencies.
Collaborate closely with the Supporter Care Coordinator and Supporter Relationship Coordinator to oversee initiatives such as upgrade, reactivation, and other donor development calling programs, aiming to optimize the long-term value of Greenpeace Thailand"s supporters.
Partner with the Acquisition Coordinator to create leads for the TM acquisition program.
Participate in campaign team meetings to stay informed and updated on campaign details.
Cultivate and sustain connections with external partners to guarantee the availability of adequate and high-quality data for callers, facilitating their conversion into donors.
Manage, develop, and monitor Greenpeace"s associations with current suppliers, ensuring they deliver quality services and value for the organization"s resources.
Work in coordination with the Finance team to reconcile invoices.
Provide the Fundraising Manager (FRM) with regular reports, updates and relevant feedback to help the FRM in developing a more effective Telemarketing strategy.
คุณสมบัติ :
POSITION QUALIFICATIONS - Bachelors degree or higher in Business Administration, Marketing, or related fields. - 3+ years of experience in the function of trade marketing, channel development, and key account management. Experience in retail business or GT (General Trade) channel is a plus. - Data-driven and have strong experience in planning sales and promotions - Understanding of Category/Channel/Shopper trends, Retail Experience - Able to communicate in English both written and speaking - Results driven and solution oriented - Energized by a dynamic, fast-paced work environment - Experience in managing / prioritizing multiple projects daily - High-level of business acumen. - Has entrepreneur experience or spirit
รายละเอียดงาน ESSENTIAL FUNCTIONS
Develop trade marketing and promotion plan for assigned format aligning with corporate trade plan and format strategy
Constantly monitor key format performance (sales, GP, customer, and transaction) and prepare promotion/campaign evaluation
Analyze market, customer and sales data to understand the shopper behavior/sales trends for assigned format, then, turn into shopper insights and format opportunities.
Work with corporate trade plan, corporate commercial, and format team to define detailed technical and non-technical specifications for the execution enhancement to support the topline growth.
Advise and coordinate with corporate trade plan, buyer, trade merchandise to ensure the alignment of plan and effectiveness of promotion.
คุณสมบัติ :
Male or Female, age not over 40 years old. At least Bachelors Degree in Marketing, Advertising, Digital Media, Mass Communication, PR, Art or related fields. At least 1 year working experience in Digital or Online Marketing related function. Good health and personality. Excellent skills in content writing and editor for both Thai and English. Excellent skills in MS Words, Excel, PowerPoint. Excellent skills in Facebook, LINE, Youtube. Skills in Facebook Ads and Facebook Marketing Campaign. Skills in Search Engine Marketing (SEM), Google Adwords, and SEO Able to research & conceptualize ideas from scratch to end. Able to efficiently plan, execute, and complete assigned tasks. A positive attitude with the ability to work within tight deadlines. Proactive mind-set and a team player. Strong self-managing skill and able to work efficiently under pressure. Smart & creative, able to work independently. Meticulous and detailed person.
รายละเอียดงาน Plan and develop online marketing such as social media marketing (Facebook, Line, Youtube), search engine marketing (Google).
Maintenance and brand monitoring for online campaign.
Analyze & report for each online marketing campaign.
Contact and communicate with customer & prospect.
Internal communication within team, and management.
Sourcing vendor for organization and marketing related tasks.
Plan for company events, if any.