Checking and responding to the emails and phone calls and looking at the correspondences.
Preparing and managing correspondence, reports and documents.
Organizing and coordinating meetings, conferences, travel arrangements whenever is required.
Preparing Minutes of Meetings and following it till all points get executed.
Responsible for providing secretarial, clerical & administrative support in order to ensuring services are provided in efficient manner and actualizing the internal objective.
To develop and execute the Core Market Segment (wealth of 500k and above) strategy of UOBT to be the
preferred bank of this segment.
To develop and execute the payroll package offerings by coordinating with other related departments to
grow the payroll portfolio and sustain the current portfolio at the best revenue and cost optimization.
To coordinate with other Product Managers, IT, and Branch Process team ensuring appropriate system
development, UAT test, and operation process that significant to core market segment to maximize the
effectiveness of the segment strategy
Identify business opportunities and provide the competitive analysis for customer segmentation for each
customer segment and implement product bundling strategy to support branch sales.
Analyze pre and post implementation of campaign launched to know strength & weakness in order to
improve the next campaign launched.
Ensure all products and programs are complied with both corporate guideline and law & regulations and
solve the problems when arised.
Create and implement acquisition
Overall management of Customer Advocacy and Service Quality Unit and ensure that the unit is in compliance with the control procedure and regulatory requirement as well as to manage the customer experience in all touch points, especially for the consumer customer.
To establish the Service Quality Standard and its measurement factor.
To ensure that the service quality level are in control.
To cultivate Excellence Service Culture within the organization.
To upgrade Branchs Service Quality.
To manage customer satisfaction survey and liaise with respective units to improve the service quality which lead to customer satisfaction.
To liaise with BOT, Consumer Protection Board in relation to the customer complaint.
To ensure the compliance to the regulatory requirement in respective area.
To introduce Process Improvement Initiatives and support the launch of business process improvement projects.
Supervises payroll and accounts payable
Prepares and executes appropriate bank transfers to
meet expense and investment requirements and
maintain and execute subsidiary records and system
Reviews and authorizes check requests and purchase
order invoices and advise of potential overexpenditures or misappropriation.
Reconciles bank accounts and verify the bank
balance with the general ledger
Supervises all month-end and year-end accounting
procedures including preparation and entry of
journal entries for Accounts Payable, Accounts
Receivable, Payroll and General Ledger
Managing, interpreting and generating inquiries
from new clients on company products and services
to meet their needs.
Actively driving the sales processes and working in
conjunction with the sales team as the key technical
Advocating for companys products & services by
articulating technology and product positioning to
Identifying all technical issues to assure complete
Establishing & maintaining strong relationships
throughout the sales cycle.
Developing and growing long-term relationships
Collecting competitor intelligence & Analyze their
approach in market.