To undertake the call back process to monitor the quality of submitted applications on daily basis
To undertake the Top Sales Arm Code Monitoring Management process for Alternate Channel
Assist in coordinating, facilitating and promoting understanding of operational risk and implementing the risk policy within the channel
- Provide technical and operational support to ensure that client support expectations are met through first and second level problem determination and resolution efforts.
- Respond to Japanese users concerns via telephone, e-mail, face to face promptly and efficiently.
- Accurately log all Helpdesk-related information such as Issue Details, Issue Handling History, and User Contact Info.
- Maintain reasonable discipline and decorum in the Help Desk area.
- Perform other functions or projects, which may be assigned by upper level.