Responsible for a safe, secure & correct aircraft arrival to/departure from its parking stand. This is to include the overseeing of safety of the entire operation on the ramp area, involving all staff and third party suppliers.
Responsible for overseeing and coordinating the safe unloading/loading of the aircraft.
Co-coordinating & recording the safe and timely delivery of all services to the aircraft at the request of the crew or engineers.
Responsible for the safe co-ordination of the pushback/start-up procedure on departure of the aircraft.
Foster and enhance the relationships between staff, the airport and contracted service providers to deliver consistently outstanding customer service.
Challenge traditionalism within the airport, think out of the box and encourage innovative ideas from all staff.
Monitoring of effective quality measurement systems to ensure performance delivery and compliance to agreed service standards. Customer satisfaction & Service delivery