รายละเอียดงาน
:
To serve customers by providing product & service information such as Credit Card and Personal Loan via telephone
To solve customers' problems about products and services via telephone
To provide an advise which beyond customers need and satisfaction.
For Supervisor: Manage Call Center Team to perform job responsibilities that will help the call center team achieve above average service levels for abandonment rate, hold time, wait time and customer service. Provide daily supervision to call center team and encourage team to be customer service focused.
คุณสมบัติผู้สมัคร :
Thai nationality, Age not over 35 years Bachelor's Degree or higher in any fields Efficient in English communications (Speaking, Reading and Writing) with TOEIC score above 600 Excellent servicing and communication skills with service-mind Responsible & able to work under pressure Able to work on shifts, work for 5 days a week and have 2 days off (the days off might be not on Saturday, Sunday and Official holidays) Computer Skill : Microsoft Office (Word, Excel, PowerPoint) For Supervisor: At least 2 years of experience in supervisory role within call center environment or customer service position in Banking, Financial, Telecommunication would be an advantage. Experience with coaching, mentoring, motivate and training call center representatives
