คุณสมบัติ :
1. Women only 2. Age 22-25 3. Study an Accounting Major 4. Strong command of English will be specially considered (written, spoken) 5. Study an Accounting Major Fresh graduates are welcome.
คุณสมบัติ :
1. Women only 2. Age 22-25 3. Study an Accounting Major 4. Strong command of English will be specially considered (written, spoken) 5. Study an Accounting Major Fresh graduates are welcome.
คุณสมบัติ :
-Male or Female, Age 22-35 years -Bachelors Degree in any filed is preferable -Customer oriented with good customer handling skill -Able to demonstrate teamwork -Friendly, Courteous with a clear tone of voice -Good computer literacy -Fluent in oral and written Thai and English -Ability to effectively in high pressured environment
รายละเอียดงาน To effectively handle customers and agents enquiries efficiently Call Center Agents shall responsible for all Thai and English incoming and outgoing calls, Emails, and any other touchpoint as necessary, to answer the questions effectively, maintain standard performances and improve quality service for best customer and agent satisfaction
รายละเอียดของลักษณะงาน:
1.ตรวจเช็คเครื่องมือเครื่องใช้ใน Service Station ประจำ Zone ของตน ให้มีพร้อมอยู่เสมอ
2.ดูแลรักษาความสะอาดในบริเวณพื้นที่ที่ตนเองได้รับผิดชอบอยู่เสมอ ทั้งบริเวณพื้นและโต๊ะเก้าอี้
3.ต้องสามารถแก้ไขปัญหาเฉพาะหน้าที่เกิดได้ในทุกกรณี เช่น จัดการเบื้องต้นกับข้อร้องเรียนจากลูกค้า พร้อมแจ้งให้ผู้บังคับบัญชาทราบทุกครั้ง
คุณสมบัติ :
At least 3 years of relevant experience in Telemarketing (or managing a telemarketing team)
Proficiency in using CRM (e.g. Salesforce), computer system and Microsoft Office specifically Excel
Excellent analytical skills and data analysis skills
Experience with operations, process and procedure development
Strong process optimization and workflow management skills
รายละเอียดงาน Create and execute telemarketing strategies for the initiation of new acquisitions and the retention of donors, aiming to meet annual budgets and Key Performance Indicators (KPIs).
Offer comprehensive information on organizational campaigns and conduct regular training sessions, including impromptu sessions during periods of low call volume, to enhance the capabilities of telemarketing officers.
Collaborate closely with the telemarketing team to implement a hybrid model and facilitate cross-channel cooperation in referral and appointment-making programs to optimize sales generation.
Monitor employee performance, emphasizing adherence to work rules, policies, procedures, and behavioral competencies.
Collaborate closely with the Supporter Care Coordinator and Supporter Relationship Coordinator to oversee initiatives such as upgrade, reactivation, and other donor development calling programs, aiming to optimize the long-term value of Greenpeace Thailand"s supporters.
Partner with the Acquisition Coordinator to create leads for the TM acquisition program.
Participate in campaign team meetings to stay informed and updated on campaign details.
Cultivate and sustain connections with external partners to guarantee the availability of adequate and high-quality data for callers, facilitating their conversion into donors.
Manage, develop, and monitor Greenpeace"s associations with current suppliers, ensuring they deliver quality services and value for the organization"s resources.
Work in coordination with the Finance team to reconcile invoices.
Provide the Fundraising Manager (FRM) with regular reports, updates and relevant feedback to help the FRM in developing a more effective Telemarketing strategy.
คุณสมบัติ :
Bachelor"s degree or higher Experience is an advantage in related fields Good Command in spoken and written English Good knowledge of MS Office and computer literate Service-mind, positive attitude with enthusiastic Strong Communication Skill and Interpersonal Relationship
คุณสมบัติ :
At least Bachelors degree in accounting. Masters degree in Business Administration (MBA) would be plus Possess at least 6 years experience in accounting with 3 years in managerial level Proficient in using MS Office, Familiar with project management system will also be an advantage Able to communicate in English, both written and spoken Good interpersonal and communication skills