คุณสมบัติ :
At least 3 years of relevant experience in Telemarketing (or managing a telemarketing team)
Proficiency in using CRM (e.g. Salesforce), computer system and Microsoft Office specifically Excel
Excellent analytical skills and data analysis skills
Experience with operations, process and procedure development
Strong process optimization and workflow management skills
รายละเอียดงาน Create and execute telemarketing strategies for the initiation of new acquisitions and the retention of donors, aiming to meet annual budgets and Key Performance Indicators (KPIs).
Offer comprehensive information on organizational campaigns and conduct regular training sessions, including impromptu sessions during periods of low call volume, to enhance the capabilities of telemarketing officers.
Collaborate closely with the telemarketing team to implement a hybrid model and facilitate cross-channel cooperation in referral and appointment-making programs to optimize sales generation.
Monitor employee performance, emphasizing adherence to work rules, policies, procedures, and behavioral competencies.
Collaborate closely with the Supporter Care Coordinator and Supporter Relationship Coordinator to oversee initiatives such as upgrade, reactivation, and other donor development calling programs, aiming to optimize the long-term value of Greenpeace Thailand"s supporters.
Partner with the Acquisition Coordinator to create leads for the TM acquisition program.
Participate in campaign team meetings to stay informed and updated on campaign details.
Cultivate and sustain connections with external partners to guarantee the availability of adequate and high-quality data for callers, facilitating their conversion into donors.
Manage, develop, and monitor Greenpeace"s associations with current suppliers, ensuring they deliver quality services and value for the organization"s resources.
Work in coordination with the Finance team to reconcile invoices.
Provide the Fundraising Manager (FRM) with regular reports, updates and relevant feedback to help the FRM in developing a more effective Telemarketing strategy.
คุณสมบัติ :
1. Required Diploma - Bachelors degree 2. Verbal and written communication skills 3. Listening skills 4. Problem Analyst and Problem Solving skills 5. Able to use Microsoft Office 6. Has service mind and positive attitude
รายละเอียดงาน 1. Oversees and directs the day-to-day activities of call center agents both part of quality and quantity.
2.Monitoring random calls to improve quality, minimize errors and track call center temporary agent performance.
3.Suparvises and provides solution to call center temporary agent in resolving customer feedback & complaint within SLA.
4. Handle inbound/outbound call (if any) during peak hour for card and banking calls except unauthonzed financial.
5. Transaction such as Interest / Card Membership Fee waiver etc.
6. Strong team working ability in shift assignment to meet department targets both of % Service Level and % Call abandonment.
7. Strictly comply workflow / procedure and bank policy to prevent and/or mitigate operational risk opportunities in daily work.
คุณสมบัติ :
1. Required Diploma - Bachelors degree 2. Verbal and written communication skills 3. Listening skills 4. Problem Analyst and Problem Solving skills 5. Able to use Microsoft Office 6. Has service mind and positive attitude
รายละเอียดงาน 1. Oversees and directs the day-to-day activities of call center agents both part of quality and quantity.
2.Monitoring random calls to improve quality, minimize errors and track call center temporary agent performance.
3.Suparvises and provides solution to call center temporary agent in resolving customer feedback & complaint within SLA.
4. Handle inbound/outbound call (if any) during peak hour for card and banking calls except unauthonzed financial.
5. Transaction such as Interest / Card Membership Fee waiver etc.
6. Strong team working ability in shift assignment to meet department targets both of % Service Level and % Call abandonment.
7. Strictly comply workflow / procedure and bank policy to prevent and/or mitigate operational risk opportunities in daily work.
คุณสมบัติ :
Requirements Experience of 0-1 year in contact center/call center for English skill. Overall work experience of 1 4 years in contact center industry preferred Prior experience in financial services chat centers preferred Willing to work in shifts Good command of English communication for English skill (writing & speaking)
รายละเอียดงาน Responsibilities
Create exceptional customer experiences for everyday
Delight the customer by building emotional connect and trust
Help identify areas of improvement
Aim to achieve no complaint / negative feedback from customers
คุณสมบัติ :
Male or Female, age not over 40 years old. At least Bachelors Degree in Marketing, Advertising, Digital Media, Mass Communication, PR, Art or related fields. At least 1 year working experience in Digital or Online Marketing related function. Good health and personality. Excellent skills in content writing and editor for both Thai and English. Excellent skills in MS Words, Excel, PowerPoint. Excellent skills in Facebook, LINE, Youtube. Skills in Facebook Ads and Facebook Marketing Campaign. Skills in Search Engine Marketing (SEM), Google Adwords, and SEO Able to research & conceptualize ideas from scratch to end. Able to efficiently plan, execute, and complete assigned tasks. A positive attitude with the ability to work within tight deadlines. Proactive mind-set and a team player. Strong self-managing skill and able to work efficiently under pressure. Smart & creative, able to work independently. Meticulous and detailed person.
รายละเอียดงาน Plan and develop online marketing such as social media marketing (Facebook, Line, Youtube), search engine marketing (Google).
Maintenance and brand monitoring for online campaign.
Analyze & report for each online marketing campaign.
Contact and communicate with customer & prospect.
Internal communication within team, and management.
Sourcing vendor for organization and marketing related tasks.
Plan for company events, if any.
คุณสมบัติ :
Age: 28 - 40 years old Good command of spoken and written in Thai (English is a plus) Computer literacy (AutoCAD, Sketch Up 3D, Adobe Photoshop, MS Office). Ability to manage multiple projects simultaneously. Strong skills in driving for results and able to work to tight deadlines. Keen in learning new things. Strong interpersonal and leadership skills. Strong skills in people management and development. Self-motivated, punctual and reliable. Hand-on and attention to details. Able to work on holidays, as needed Work may involve travelling upcountry & overseas
รายละเอียดงาน Main Responsibilities:
Overseeing the development, design, and construction of Com7s store expansion projects. To ensure the project completion with high standard of quality.
-Executes and provide strategic, expert advice and consultation on the design and construction implementation to business development project, including process analysis, redesign, reengineering, and construction effectiveness.
-Develop proposals for work, including detailed scope, times frame period, and budget.
-Develop integrated project plans, implementation schedules, and cost estimates for major; prepares and manage budgets as well as productivity analyses.
-Manage, coordinate, and facilitate site construction including concept development, design, construction management, scheduling, logistical arrangements, and cost tracking.
-Work closely with team to select supplier and directs the activities in providing professional support to the operations team.
-Communicate regularly with executive management and administration regarding the status of the current project initiatives; obtains executive guidance and approval as required to advance initiatives.
Job Specification:
-Good command of spoken and written in Thai (English is a plus)
-Computer literacy (AutoCAD, Sketch Up 3D, Adobe Photoshop, MS Office).
-Ability to manage multiple projects simultaneously.
-Strong skills in driving for results and able to work to tight deadlines.
-Keen in learning new things.
-Strong interpersonal and leadership skills.
-Strong skills in people management and development.
-Self-motivated, punctual and reliable.
-Hand-on and attention to details.
-Able to work on holidays, as needed
-Work may involve travelling upcountry & overseas
ดูตำแหน่งงานที่อยู่ใกล้คุณที่สุด