คุณสมบัติ :
At least 3 years of relevant experience in Telemarketing (or managing a telemarketing team)
Proficiency in using CRM (e.g. Salesforce), computer system and Microsoft Office specifically Excel
Excellent analytical skills and data analysis skills
Experience with operations, process and procedure development
Strong process optimization and workflow management skills
รายละเอียดงาน Create and execute telemarketing strategies for the initiation of new acquisitions and the retention of donors, aiming to meet annual budgets and Key Performance Indicators (KPIs).
Offer comprehensive information on organizational campaigns and conduct regular training sessions, including impromptu sessions during periods of low call volume, to enhance the capabilities of telemarketing officers.
Collaborate closely with the telemarketing team to implement a hybrid model and facilitate cross-channel cooperation in referral and appointment-making programs to optimize sales generation.
Monitor employee performance, emphasizing adherence to work rules, policies, procedures, and behavioral competencies.
Collaborate closely with the Supporter Care Coordinator and Supporter Relationship Coordinator to oversee initiatives such as upgrade, reactivation, and other donor development calling programs, aiming to optimize the long-term value of Greenpeace Thailand"s supporters.
Partner with the Acquisition Coordinator to create leads for the TM acquisition program.
Participate in campaign team meetings to stay informed and updated on campaign details.
Cultivate and sustain connections with external partners to guarantee the availability of adequate and high-quality data for callers, facilitating their conversion into donors.
Manage, develop, and monitor Greenpeace"s associations with current suppliers, ensuring they deliver quality services and value for the organization"s resources.
Work in coordination with the Finance team to reconcile invoices.
Provide the Fundraising Manager (FRM) with regular reports, updates and relevant feedback to help the FRM in developing a more effective Telemarketing strategy.
คุณสมบัติ :
Qualifications Bachelor"s degree in Finance or Accounting (mandatory) 1-3 years experience in Finance or Accounting (์New graduated are welcome) Good in MS Excel Standard Accounting System
รายละเอียดงาน Responsibilitires
Support store operations relate with daily transaction abbout cash float, credit card, wallet, delivery, coupon and etc.
Support online channel for payment and settlement process
Contact and coordinate with bank, vendor relate with payment transaction
Post accounting journal
Prepare report and reconciliation (daily, monthly and ad-hoc)
คุณสมบัติ :
1. Any gender, age not over 35 years 2. Bachelor degree in any field (Fresh gradutes are welcome) 3. Experience in Customer Service, Call center, Coordinator would be advantage 4. Good command of English (both spoken and written) 5. Able to work in shift (5 days work)
รายละเอียดงาน 1.Respond to Incoming calls /e-mail within service level
2.Case handling according to assistance process
3.Coordination and prioritizing of daily tasks
4.Take responsibility for team performance
5.Secure clients feels in safe hand
6.Knowledge sharing
7.Quality assurance
8.Available for all inquiries (phones, e-mails etc.)
9.Feedback to colleagues
คุณสมบัติ :
· Bachelors degree in logistics, supply chain, or any related field. · Good written and verbal communication skills in English. · Able to multi-task and prioritize. · Proficiency in MS Office Word, Excel and PowerPoint. · Experience in Generating House Bills of Lading would be advantageous. · Detailed-oriented and able to meet deadlines.
รายละเอียดงาน · Monitoring shipment status in the in-house system.
· Multiple Data entries and updating of shipment/Order/Job status and details in the in-house system.
· Data entry and updating of cost details in the in-house system.
· Generating Shipping Documents such as House Bills of Lading
· Generating Shipping Instructions or Orders to Vendors
· Monitoring and Updating of Equipment status in system after verifying with Vendor Yard Sheets.
· Supporting the Account Manager for related logistics documents preparing. i.e., tank certification, HBL, MBL, DGD, Storing order, etc.
· Registering and maintaining the customer information in the in-house system.
