Experience: Not required but experience would be an advantage
Characteristics/Skills: Creative, Reliable, and Communication skills
Language: Thai/Russian
รายละเอียดงาน - Warmly welcome all customer. And help them to pick up trolley or basket.
- Advise the store service (Offiine and Online), the promotion (seasoning or member) and lead them to the product"s location.
- Able to be an expert in duty grocery zone, Product representative with a good personality and good attitude.
- Understand clearly about present promotion and price, Understand what customer need.
- Helping and find Solution for the customer, to be the translator.
- To Survey type of product or the product that customer cannot find and the product unavailable to sell
- To enhance customer satisfaction by providing the excellent service and communication to customers both of Thai and Foreigner
- To provide Tops information and product knowledge to customers.
- Assists in the management of the compilation and distribution of Customer Relation trends.
- Assists customers as needed via cross-selling, up-selling and add-ons skills. Must be up to date on Policies, Procedures, Product
- Knowledge and Selling Skill
- Works with third party to ensure seamless handling of all Customer questions and concerns.
- To facilitate and help his/her subordinates to manage the department smoothly and timely.
- To communicate company message to the team correctly and efficiently and provide their feedback to Tops management.
- To coordinate with all Tops support team to make overall projects and assignments from Management achieved the target.
- To ensure that proper safety procedures are being used.
- To get self-updated with new Tops working process and procedures.
- Survey customer need, customer satisfaction with customer and summary report to store manager and District director
-Bachelors degree in related field -Experience as a Sommelier or Wine specialist at least 3 years -Ability to create tasteful food and wine pairings -Extensive knowledge of different wines and which regions produce each type -Proven ability to develop selling strategies targeted to enhance -Understanding of the winemaking process wine sale -Effective coaching skills -Good communication Thai and English skills
รายละเอียดงาน -Working in conjunction with Buying and Merchandising and operations to ensure effectively execution of distribution, special events, wine -by- glasses, other opportunities and wine education
-Working side-by-side with Wine department Manager and staff to help develop wine product knowledge and assist with wine presentations in both central food Hall and tops Market format.
-Conduct Staff training and education in all central food halls and selected tops markets.
-Identify opportunities, developing and implementing action plans to increase sales in central wine cellar/wine story.
-Have extensive knowledge of companys products and provide ongoing in-store training in all central food halls and selected tops Markets.
-Identify and resolve customer concerns
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